Originally Posted by Orangina

Mate this could be from 2 reasons:

1. You belong to a banned country or your a previous banned user - wich is not the case from what you said.
2. They banned a range of ip's and you belong to one of those, so it's not something ''personal'' and in this case they will put you on ''safe list'' manually.

Yeah, you're totally right. That's what they told me.

I hope that it does not happen again.