Not sure about PTM. I think the pin works and when you try to login with user/pass you get the disable message. But maybe someone else can give input on this

You can also try their IRC channel

irc.pretome.net
6667

Try #pretome or #help

Originally Posted by theprisoners

I tried IE, Firefox and google chrome but non is working. could this happen if my account is disabled ?. I didn't use it for more than 2 months now but I faced this issue about one month ago.