Originally Posted by Trap Lord

I've had problem login into my account at the beginning. I opened a ticket and they were fast and helpful to solve the problem, even on holidays.

The same thing happened to me. I couldn't login to Rtorrent, I couldn't FTP into the box, autodl-irssi had issues. All in all, it took 3-4 support tickets and 3-4 days to finally have a working seedbox. Because of this, I decided to cancel the seedbox for a full refund. I will definitely give them another shot in the future. I think they just need time to work out all the kinks.