Hi,
*Do you think that tracker helpdesk help you out oneday? You may download torrents and these torrents are NOT reported to the tracker from your client properly, so there is no way except helpdesk to complaint.
*This error affects everything in YOUR account, regarding bonus points system, upload, download and surely RATIO. So you need to do one of these steps:

1- Check torrents which already have errors, maybe pieces error or something another.

2- Check DTH and LPX which are disabled

3- Force recheck for your curreny torrents to enable client report torrents to tracker properly.

Note: when client stop reporting torrents to tracker, bonus point malfunctions from working.