Hi...

Unfortunately, you must go into IRC and the Help channel in order to fix your pwned account... A pwned account is different than a disabled/banned account... Be mindful tho' that they do not have the Help channel staffed 24/7, and with the different time zones and all, it is pretty much a hit-or-miss situation... Many have kept trying and eventually they've managed to get on when a staff member was available, and were able to fix their issue(s), and were able to get back into their account... You just need a bit of luck, patience, and to keep trying... Good luck...