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As I've mentioned before I run several businesses with the same staff, if a staff member is there the account is usually set up within minutes but say it was ordered at 3am when we only got one tech on and one live support and the tech has ten orders ahead, we manually configure EACH server to avoid alot of bugs a glitches and have a darn good record when it comes to it. Your saying we are overselling now? I can you receipts showing me paying for actual servers, who the heck would resell to a torrent and warez business, we colocate to ROOT and Ecatel as well, yes feral and ionvm probably use automated scripts to set people up but so many bugs can occur with that. Our personal touch makes everything seem so much more special to clients, that's why our unhappy customer ratio in the last few months is basically only torrentflux users.
And for the dedicated servers, yes it would take a little longer for us as we do not prepay for a year as some of these guys do and then over price the server like mad to profit when it's in use, we would never be up for that, a server they charge you 40 Euro for we could charge you 30-35 US dollars which is a steal, the only downside is there would be a slight wait but who's going to complain waiting a little bit (basically only overnight unless it's a weekend order) when there saving alot of cash in the long run.
Biohost was one of thee first seedbox company's our there, I started it myself on a crappy dedicated server I got stuck with and made the best out of it and then expanded slowly and people loved us, and yeah we got some bad rep when I was violently ill and in the hospital and unable to direct my staff properly because hell I'll admit it I never had a laptop and in my hospital they never offered WIFI or anything so I was pretty well screwed.
People who also usually contact us via live support via the site or msn/aim/yim requesting an account can usually say it was set up in minutes and not hours, the six hour time on the site is basically a security blanket incase anything arose unexpectedly, yeah some people hate waiting but I don't see feral and ionvm with perfect 10/10 reviews on torrent-invites to be honest.
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