well i never sign for this seebox so i don't know how they work but i think the buyer start the treating part i know sometime is hard to handle all kind the request because some people they don't understand how this boxes world working and always complain for everything but the real story you have ticket support with priority levels i see you don't used in that you start bad because they can use this against you but anyways good luck with this and next time you want something good pay the price.. you get what you pay...