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Complaints to Telecommunications Industry Ombudsman hit record high in WA
WEST Australians are unhappier than ever with their phone and internet companies, with complaints to the Telecommunications Industry Ombudsman up almost 11 per cent for the year to more than 15,000 for the first time.
Complaints from West Australians make up 9 per cent of the TIO’s workload, according to the figures released today.
Last financial year, 15,075 West Aussies asked the TIO for ombudsman’s intervention on issues with their phone or internet service — up more than 65 per cent in the past two years, when they dipped to a low of 9136 complaints.
The surge in complaints from WA beat the national average.
The TIO dealt with 167,831 complaints last year, up 6 per cent on the previous 12 months.
While Ombudsman Judi Jones said the industry appeared to have turned a corner as the total number of complaints about services were down in the second half of the year, WA bucked the trend, recording a 4 per cent increase in matters referred to the TIO between January and July.
Almost half of customers forced to call on the TIO across the country complained about getting a new phone or internet connection, or difficulties changing service providers — and almost 60 per cent of those involved services delivered over the National Broadband Network.
Communications Minister Mitch Fifield said that the reduction in the number of complaints in the second half of the year showed that the Government’s approach to taking on service providers was working.
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