I have a serious issue which is not taken care by Pulsed media seedbox :(
I hope team member of the Pulsed media will read my issue.
I have purchased a starter seedbox pack on 19th of July(rtorrent was working with out issue till 26th of July). I guess I have done something which caused the rtorrent crashed. I have raised two tickets. Which were lately replied(30hours). It made me feel inpatient. Service is pathetic. However, speeds and prices were awesome. You're were great, I wish to stay with the same provider for many upcoming months/years.
If this is the issue, I had to look for another provider which causes a pain again.
The second major issue is when I have upgraded on 31st of July, till date it was not upgraded by staff which causes a huge loss for me. When the rtorrent was down(Previous instance) they support dint bother to give me 1 day credit atleast(That caused a negative feeling).
Coming back to the main issue, I have opened 7 tickets till date starting from 30th July(Enquiry of medium seedbox) followed by 6 other tickets related to upgrade. The initial seedbox has costed me 5.99 Euros, when I choose to upgrade my service they costed me around 4.5euros.
After the successful payment, they never replied me. But, when I log in to my client area they show me that I have medium pack(Which is cheating customers). When I go to my rtorrent I see that, my upload speeds are limited to 2.5Mbps and quota is 230GB which is a previous plan.
I am here not to complain on you guys, I want the things just to be fixed. Please increase your number of staff. I guess there are only two guys handling everything. Please for godsake dont keep the customers waiting. That's a pain in the ****(I dont want to get banbed :() as I have good reputation in Torrentday. I am new to this forum.
Thanks again,
Wish you a good luck in the future Pulsed media.
I hope you fix my issue in the next two days atleast. I am tired of you guys. I dont have patience any more( I even know that you're least bothered to refund for all the days as well).
Good bye,
Vinayreddy