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Thread: Empornium login issues

  1. #1
    New user Edifier's Avatar
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    Empornium login issues

    I'm registered at Emp, have my username, password and email address. Not logged in for a couple of months due to ill health and now find for some obscure reason my account has been blocked!!

    I've sent my email address twice but received no reply back. I've also sent my username....and still got nothing back from them!

    How the hell can i get in touch with them to get my account unblocked? Someone mentioned IRC.....but no indication of how to get that.

    HELP please!!!

  2. #2
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    jimmy7's Avatar
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    Quote Originally Posted by Edifier View Post
    I'm registered at Emp, have my username, password and email address. Not logged in for a couple of months due to ill health and now find for some obscure reason my account has been blocked!!

    I've sent my email address twice but received no reply back. I've also sent my username....and still got nothing back from them!

    How the hell can i get in touch with them to get my account unblocked? Someone mentioned IRC.....but no indication of how to get that.

    HELP please!!!
    @Edifier, here's a few guides to help you get acquainted with IRC:
    https://www.wikihow.com/Get-Started-...net-Relay-Chat)
    https://www.wikihow.tech/Use-mIRC

    It's very easy to learn more, if you just make a search on google.

    IRC details for Empornium:

    server: irc.digitalirc.org
    port: 6667 / 6697 (SSL)
    main channel: #empornium
    help channel: #empornium-help (this is the channel you need)
    Webchat available at https://webchat.digitalirc.org

  3. #3
    New user Edifier's Avatar
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    OK thanks for that......i've just tried the webchat link you posted but seems everyone is still in bed so will try again later.

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    hi @Edifier
    if your account is disabled due to inactivity you can recover it via irc but if your account is banned you cant do anything about it
    my friend account got disabled due to inactivity but he managed to reactived his account via irc

  5. #5
    New user Edifier's Avatar
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    Quote Originally Posted by theaquarius View Post
    hi @Edifier
    if your account is disabled due to inactivity you can recover it via irc but if your account is banned you cant do anything about it
    my friend account got disabled due to inactivity but he managed to reactived his account via irc
    When it tried to login i got this message;

    Your account has been blocked!

    You have re-used the same password on another site that got breached.

    To avoid anyone getting access to your Empornium account, you need to change your password to a strong, unique password used only on Empornium.

    If you cannot remember your registered email simply input your username on the recovery page and a password reset email will be sent to your default email address.

    If you no longer have access to your email or require assistance please use the IRC window below to contact staff.

    Click here to change your password



    I have copy of my registered username, password and email address. I've emailed them twice but never got a response back so doing a password reset is a impossible when they don't reply. I've tried contact via IRC but never had a response there either....i sat on it over an hour the other evening and not one reply.

    As far as i'm aware my only "crime" has been inactivity which was unavoidable due to health issues. I'm annoyed as i've always been a regular seeder with a good ratio but i'm really frustrated at the lack of access and contact within Emp.

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    New user snirlen's Avatar
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    hi

    i have the same problem, i cant log in because it says that it is blocked coz i tryed to log in on another platform or something, i have tryed to recover my password but no responce, i noticed that EMP have an twitter account, mabye we can try there??

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    New user Edifier's Avatar
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    Ok I am back again BEGGING for help as i got absolutely zero response from anyone in IRC as suggested by Jimmy7, despite several attempts. I had given up all hope but have just received this email from EMP.

    Hello [my username],

    It has been 11 months, 2 weeks ago since you used your account at https://www.empornium.me.

    This is an automated email to inform you that your account will be disabled in 10 days if you do not sign in.

    Thank you,
    Empornium Staff
    Brilliant......i cannot sign in as they pwned my account and i cannot even email them to let them know 1) the genuine reason for my inactivity (i've been seriously ill), and 2) i have record of my username, password, and email i used to sign up to Empornium plus my account is in good credit and i was sharing many downloads.

    HELP NEEDED......please.......ANYONE?

  8. #8
    New user momentoftruth's Avatar
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    Hi...

    Unfortunately, you must go into IRC and the Help channel in order to fix your pwned account... A pwned account is different than a disabled/banned account... Be mindful tho' that they do not have the Help channel staffed 24/7, and with the different time zones and all, it is pretty much a hit-or-miss situation... Many have kept trying and eventually they've managed to get on when a staff member was available, and were able to fix their issue(s), and were able to get back into their account... You just need a bit of luck, patience, and to keep trying... Good luck...
    Edifier likes this.

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    New user momentoftruth's Avatar
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    Quote Originally Posted by snirlen View Post
    i have the same problem, i cant log in because it says that it is blocked coz i tryed to log in on another platform or something, i have tryed to recover my password but no responce, i noticed that EMP have an twitter account, mabye we can try there??
    Hi...


    If I understand the process correctly, you can only get help with your account in the IRC Help channel, so responding via email, Twitter, etc., will prove to be fruitless... You need to hop on over to their IRC Help channel and try to get on when someone from staff is on and is available to try to help you out... Again, as I posted above, they do not man the Help channel 24/7, and with the different time zones, you will need to keep trying at different times and hope to be able to catch someone at the right time, and they should be able to assist you if they are able to... Good luck to you as well...

  10. #10
    New user Edifier's Avatar
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    Thumbs up

    Quote Originally Posted by momentoftruth View Post
    Hi...

    Unfortunately, you must go into IRC and the Help channel in order to fix your pwned account... A pwned account is different than a disabled/banned account... Be mindful tho' that they do not have the Help channel staffed 24/7, and with the different time zones and all, it is pretty much a hit-or-miss situation... Many have kept trying and eventually they've managed to get on when a staff member was available, and were able to fix their issue(s), and were able to get back into their account... You just need a bit of luck, patience, and to keep trying... Good luck...
    Thanx for your post but have come back to the forum to give you an update and it's finally good news! Late last night (into the early am hours in my country) i finally succeeded in getting access to my account....not via IRC but from trying a password reset. I'd gone through the process a few times last year but never succeeded, but this time it did. However once you do a password reset you have 10 minutes in which to sort one so the clock is ticking. Many i tried came up as having been previously compromised which was very odd given i was using a combination of numbers plus a name spelt backwards unique to a foreign dialect. With minutes to spare i made a last ditch attempt using a password creator which gave me a crazy collection of letters, numbers, brackets, and underscores etc and i used that which got my account back.

    I'd say you need not only luck but a LOT of patience and it's exhausting. I fully understand what you say about the help channel not being manned 24/7 and never expected it to be, but communication is extremely difficult. I've been a member for a few years now and never experienced problems like i had. Registering as a new member back then was simple but i've no idea how it is now for anyone wanting to join.

    Thanx once again to all.


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