I was a really early user, and went through a few pricing changes. At first, they were adjusting the model and it kind of made sense...you'd put a few bucks in and have tons of resources and then later they'd realize it was unabalanced. It was all very alpha but at least it was coherent. The interface and API was very nice, and while the speeds were not dedicated seedbox speeds, they were pretty good. There were outages but maybe only for a few hours, and the price and convenience was so good you just shrugged.

Then the paypal massacre and the site went bitcoin-only. Tristen got very testy and when people would ask questions in the forums he'd snap pretty harshly at them. This is when he started the "it's an alpha service, could go away any time, not my fault" line in earnest.

I never put more than a few bucks in at a time - which in honesty is what Tristen recommended. But soon there was a lot of radical changes. He nuked all accounts, forcing people to reregister (and thereby lose their balance). Then he zero'd all accounts again, and now I believe it's happened again. This is all sort of documented on one of the multiple forums they have, if you can find the right thread, otherwise I suspect most users will just go to login one day and find their accounts no longer exist...

So after what seems like a couple years but maybe not that long, I'm out and have moved on to a more traditional SB vendor. I did invest a bit in automating against the JSI API (so convenient!) but with rtorrent web and other stuff, it's ridiculously easy to manage torrents on any seedbox. JSI had some innovative pricing for a while but it eventually became round after round of bitcoin yahtzee.

RIP JSI, at least to me...if they ever came back as a solid service...nyah, fool me once.