Buyers of new AMD Ryzen 5 2400G and Ryzen 3 2200G with Vega graphics can face a fairly common problem now. The purchased motherboard AM4, RAM and a new APU for the same pad can simply not start when building a house in a single system. The fact is that most AM4 mainboards require a preliminary firmware update in order to support the latest processors.

Without updating the firmware, as a rule, motherboards with the AM4 socket support only Ryzen processors without integrated graphics or older chips with the Excavator architecture, released for the same pad. Some motherboards allow you to install the BIOS update directly from a USB keyfob without a working processor, but most do not have this feature. Therefore, the user can easily get into trouble.

This situation does not arise for the first time: it is quite common when starting the sale of new processors intended for installation, including for old motherboards. In a few months, all motherboards are already sold with pre-installed new firmware at the plant. But in the transition period, difficult situations are not uncommon. Usually, companies advise to update the firmware in the service centers or buy the cheapest compatible processor for updating the BIOS. Both cases are far from always convenient and acceptable.

However, for its new chips, AMD decided to launch a special program designed to help users. If you follow the instructions on the company's support page, you can request the sending of a special "boot bundle". To do this, fill in the fields of the special form, enter the full contacts and name, and in the "Problem Description" field write: "Boot kit Required".

As a result, the user should get a free dual-core A6-9500 processor (this one was delivered to one of the members of the ArsTechnica forum), one of the cheapest and slowest AMD chips with an integrated graphics accelerator for AM4 boards. Of course, it does not compare with Ryzen, but it does not matter: probably, for the first time the manufacturer offers such a support program. Built-in graphics are important, because to start the system requires the output of a video signal. Booted on this "stone", the user can update the firmware, and only then install the full crystal bought by him.

After everything is working on a new chip, the owner of the new system will have to send AMD a temporary processor back. Apparently, this is done to protect against speculation and fraud. However, it is curious that you need to send it without the radiator in the kit (possibly to reduce the cost of return shipping). The A6-9500 cooling system is incompatible with the Ryzen chips, so it's hardly worth keeping it to yourself. Whether this program works in our region is not entirely clear.

https://www.youtube.com/watch?v=saY6jGl9HSo