From site's staff on their Facebook page:

While the site is down I obviously can't change any more passwords and the messages are piling up. Please be patient. I will get to everybody, but if you send follow up messages you get put at the top of the inbox and as I answer from the bottom up (oldest last), all you will do is delay my seeing your message and being able to help. Please only send a second one if you have not had a reply in more than 12 hours (once the site is back)