For 2FA (2-step authorization) users only:

On daily basis people who lost or reset their phone come to our support channel to have 2FA deactivated. I urge all users to backup the QR code image or 16-character code that it represents somewhere safe, ideally in encrypted password storage such as KeePass or Authy, they allow including images too. Then you would be able to reset the authenticator app at any time without asking us for help. The authenticators don't backup your accounts to the cloud by design. You will find it under Profile - Security - Display secret. Thank you.