Google Translation:

We apologize for the delay in clarifying the situation, but the fact is that even today the team could not answer.

I will give the timeline of events:
- A few months ago we were having problem with the server payment due to technical issues. Ex: The payment links did not work, the payment was made but was not recognized by the server and was reversed, etc.
- In the last month until the 4th day after maturity we had not yet been able to ... make the payment, even with many attempts. A call had already been opened to try to resolve and nothing.
- At dawn on the fifth day we received an email warning that due to non-payment our server would be deleted.
- We tried in many ways to get in touch, opened calls (which disappeared), sent emails, tried all forms of contact, without getting a decent return. The only response we got was that the action had already been completed.

After weeks of attempted contact with the company, we deepened our research to find out what could have caused such a situation.
The most plausible explanation for this company lock-in and the lack of response is the changes to some laws in Europe. We believe the company has forced this situation, even though we have been customers for years, to "get rid" of the liability that could lead to legal complications for them.

We haven't had an official response from the company yet, and although we don't want to stop trying, we think it's unlikely we'll have that.