Many were shocked to learn that the OnePlus 5T is currently unable to stream HD content from video services like Google Play Movies, Netflix, and Amazon Video. You may have noticed similar problems when trying to watch videos on the highest quality settings from these services on desktop monitors or laptops, and possibly even a few other smartphones.

The reason for the lockout is that these services are protected by digital rights management (DRM), to prevent the copying and unauthorised redistribution of these video files. To trust that Android smartphone and many other devices are secure from piracy, these popular streaming services make use of Google’s Widevine DRM platform. As one of the industry’s oldest DRM services, it’s estimated to be installed on some 4 billion devices around the world.

Here’s what you need to know about Widevine and how it Works.

How does Widevine work?

Widevine implements a selection of industry standards to protect content as it’s transferred over the internet and played back on devices. For a quick overview, it makes use of a combination of CENC encryption, licensing key exchange, and adaptive streaming quality to manage and send video to users. The idea is to simplify the amount of work on the service provider’s end, by supporting multiple levels of streaming quality based on the security capabilities of the receiving device.

To achieve this, Widevine protects content across three levels of security, simply named L3, L2, and L1. Your device will need to be certified to meet the full L1 specification if you want to stream HD content from services like Netflix.

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To meet security Level 1, all content processing, cryptography, and control must be performed within the Trusted Execution Environment (TEE) of the device’s processor, to prevent external tampering and copying of the media file. All ARM Cortex-A processors implement TrustZone technology, creating a hardware separation that allows a trusted OS (such as Android) to create a TEE for DRM, and other secure applications.

Security Level 2 only requires that cryptography but not video processing be carried out inside the TEE. L3 applies either when the device doesn’t have a TEE or when processing is done outside of it. However, appropriate measures must still be taken to protect cryptography within the host operating system.

How Widevine is implemented

Android devices support either L1 or L3 security levels, depending on hardware and software implementations, as does Chrome OS. Chrome on desktops will only ever support L3 at maximum. If your device is only L3 compliant, you’re capped at sub-HD resolutions. Only L1 secure devices with processing taking place entirely in the TEE can play back HD or higher quality content from Widevine secured services.

Perhaps one of the most important points to note about Widevine is that it doesn’t charge a license fee in order to implement its protection technology. So there’s no financial reason why smartphones like the OnePlus 5T are missing out.

Instead, hardware manufacturers only need to pass a certification process. This includes the completion of various legal agreements, implementation of some software libraries, and client integration testing to verify support, among other steps. Apparently this process is designed to be streamlined for easy adoption, and all chipsets used for Android smartphones support the necessarily technologies, so it’s only likely that manufacturer oversight or lack of testing time is to blame if smartphones aren’t compatible.

Fortunately, it seems that it’s possible for smartphone OEMs to address any lack of compliance after release. OnePlus has promised that it will enable HD streaming from services like Netflix with an upcoming software update for the 5T.

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Can my device stream HD content?

Unfortunately, you won’t find information about DRM conformity on many specification sheets, so knowing before purchasing a new phone is difficult. Most smartphones, especially in the flagship tier, will allow for HD streaming from Widevine powered services, even if the smartphone is a few generations old. Technically, all Android smartphones can support L1 Widevine security, but implementation mileage may vary with lower cost smartphones that may skimp on testing times.

If you want to check that your particular handset is compatible with Winevine, along with other popular DRM services, you can check out your smartphone’s level of support with apps like DRM Info, which is free to download from the Play Store. Simply scroll down to the Google Widevine DRM section and check what Security Level your device supports, just like in the image above.