THE family of a British gran in a coma slammed insurers as they were forced to fork out more than £5k to fly her home after she suffered a brain haemorrhage while on holiday in Spain.

Patricia Reid, 61, was on the final day of her trip to Malaga with her cousin when she started to feel unwell and began quickly deteriorating.

Mrs Reid from Cambuslang in Scotland was rushed to the regional hospital where she received urgent medical treatment and was kept in an intensive care unit.

The family believed her medical bills were covered by her European travel insurance — but problems quickly arose leaving the family owing thousands.

Insurers say she failed to declare her previous health conditions — cardiomyopathy and asthma — meaning she didn't have the right insurance.

Mrs Reid’s loved ones were therefore initially told by InsureandGo the cost of a vital air ambulance back to the UK wouldn't be covered.

Her son Alan Reid, 32, told The Sun Online: "They’re complete scumbags.

"They're now saying that [my parents] didn't declare the heart condition as well, despite us having email correspondence saying that they only disclosed two out of three medications for the heart condition.

"But they're now moving the goalposts and saying they didn't declare any previous medical conditions."

And after weeks of fretting, the family was forced into signing a contract saying they’d pay a whopping £5,283 towards flying Mrs Reid back to Britain.

Alan explained: "They gave us an ultimatum: sign this disclaimer, or we can't take the air ambulance to the next stage."

"Without that disclaimer signed, my mum wouldn't be coming home."

He added: "They're holding a gun to your head, effectively, despite their earlier promises of, ‘Oh no, getting her home won't be a problem'."

Since being flown home, Mrs Reid's condition has gotten worse and she's now in a life-threatening coma.

It's not yet clear if she will make a recovery, which Alan said would take "a miracle".

A statement from InsureandGo said: "We’re really sorry to hear about Mrs Reid.

"However, when we listened to the sales call relating to her latest insurance policy, we found she didn’t declare any medical conditions at all.

"Once we looked into her past policies we saw that she had previously declared cardiomyopathy/left ventricular failure and asthma but had opted to exclude them from cover.

"As these conditions weren’t declared this time, we rescreened the policy to include her conditions and found that she had only paid 70.9% of the correct premium.

"As the case is only 70.9% covered, we are only liable for 70.9% of the cost of the air ambulance required to bring her home.

"We paid for the air ambulance in full, which is why we asked the family to sign a disclaimer promising to pay us back the amount they owed once Mrs Reid had been repatriated."

"We now have this disclaimer back and are arranging the repatriation.

"We’re sorry we aren’t able to help the Reid’s any further, however we have to stick to the terms and conditions of the policy.”

But Alan slammed InsureandGo’s response.

He said: “The insurance company have got to get real.

“They were with the same insurers – that’s absolutely ridiculous!

“Did they think my mum’s heart condition was cured?

“It’s sickening, absolutely sickening.

“It’s been the most horrible experience of my life – it’s like living in a nightmare.”
Now Alan has created a GoFundMe page to help support paying off the air ambulance costs.